Terms and conditions
Versie / version 2026-09-24
1. Seller and scope
The Baristocrats VOF, Brouwersgracht 239, 1013 HE Amsterdam, Netherlands. Chamber of Commerce 63027259. VAT NL855061224B01. Order enquiries: vincent@baristocrats.com.
These terms apply to business purchases through this portal. The buyer acts for a business and is authorised to order. Specific written agreements take precedence. Other services are covered by baristocrats.com/algemene-voorwaarden.
2. Orders and acceptance
The catalogue invites customers to place orders and does not guarantee stock. Confirming an order constitutes an offer to purchase. The automatic acknowledgement confirms receipt only and does not promise delivery. A contract is formed when Baristocrats expressly accepts the order or dispatches the relevant goods. Obvious errors may be corrected; a changed price or substitute product requires the customer's agreement.
3. Prices and small orders
Prices are in euros, excluding VAT unless stated otherwise. Goods, surcharges, shipping, VAT and the total are shown before confirmation. Orders with a goods subtotal below €100 excluding VAT incur a €15 surcharge excluding VAT, in addition to shipping. No surcharge applies from exactly €100 excluding VAT. Shipping and surcharges do not count towards that threshold. Payment follows the written agreement or invoice. The portal does not collect online payment.
4. Availability and delivery
Delivery depends on stock, including supplier stock. Before acceptance, Baristocrats may decline all or part of an order if goods are unavailable. If goods prove reasonably unavailable after acceptance, we inform the customer promptly. A revised delivery date or alternative may be agreed. If no solution is reached, either party may terminate the unfulfilled supply of those goods. No payment is due for undelivered goods; amounts already paid for them and charges no longer due are refunded within 14 days. Other statutory rights remain unaffected.
Substitutions or more expensive delivery require consent. A split delivery caused by us does not incur additional shipping or small-order surcharges without prior agreement. Partial unavailability will not increase the original surcharges. Delivery estimates are indicative unless a binding deadline is agreed in writing.
5. Details, receipt and complaints
Customers provide correct contact, delivery and billing details and enable delivery. Check goods on receipt and report missing or damaged items as soon as reasonably possible, including the order number and relevant information. Baristocrats must have a reasonable opportunity to investigate and, where possible, remedy defects or deliver again. Contact us before returning or cancelling goods. Business purchases have no general statutory consumer withdrawal right; rights arising from a breach remain unaffected.
6. Force majeure and suspension
Unforeseen events beyond our reasonable control may delay or prevent performance. Force majeure applies only where its legal requirements are met; a stock shortage is not automatically force majeure. We inform the customer and mitigate the consequences where reasonably possible. Permanently impossible, unperformed obligations may be terminated and corresponding payments refunded. Following notice, we may suspend performance for non-payment where justified.
7. Liability
To the extent legally permitted, Baristocrats is liable only for direct loss caused by an attributable breach. Liability for indirect or consequential loss, lost profits, lost turnover and business interruption is excluded. Liability for direct loss is limited to the invoice value excluding VAT of the relevant order. These limitations do not apply to intentional misconduct or conscious recklessness by management, death or personal injury, or where mandatory law prohibits limitation. Refunds for undelivered goods are not subject to this damages cap.
8. Version and governing law
The version supplied before ordering and recorded with the order applies to that order. Changes do not apply retrospectively. Dutch law applies and disputes are brought before the court competent under applicable law. If a provision is invalid, the remaining provisions continue where possible. In case of differences between translations, the Dutch text prevails to the extent legally permitted.